Does trial period apply to setup fee?
If, for example, I set a $400 setup fee on my product and a $30/month recurring fee and then a 10 day trial period that's set to $0.00, will it wait to charge the setup fee until after that 10 day trial or will it charge that right away on signup?
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Support Staff 2 Posted by Michael K. - Chargify on 05 Nov, 2009 06:12 PM
Today, the setup fee is truly "up front", before the trial. We've had internal discussions to change this until the end of any trial, but it hasn't occurred.
At the expense of complicating set up, we could make it an option.
But I think the expected behavior would be for the setup to occur after the trial - is that what you would like to see? If so, I think there's enough momentum to go ahead and make that happen... and to make it clear on the product setup screen.
3 Posted by jared on 05 Nov, 2009 06:31 PM
Yeah - the option would be nice. In the meantime we can begin invoicing our setup fees, but that's not ideal long term.
Support Staff 4 Posted by Michael K. - Chargify on 09 Nov, 2009 07:02 PM
Jared, I've added a ticket for this to be done, and I will close this out when the work has been completed.
5 Posted by jared on 09 Nov, 2009 07:16 PM
Thanks!
Lance W. - Chargify resolved this discussion on 07 Dec, 2009 07:00 AM.