Coupon Code + Free Trial = Error?
I created a coupon that gives 90% off. I signed up with this coupon and everything went through okay (seemingly). However, my plans have a 14-day free trial. Well today my trial was up and I just received the email that my card was charged, as expected. However, the amount was for the full amount. Am I missing something here? Shouldn't the coupon code have taken 90% off?
Thanks!
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Ryan Heath
Formed Function LLC
http://formedfunction.com
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Support Staff 2 Posted by David H. - Chargify on 21 Jul, 2010 12:38 PM
Ryan,
Coupons at this time only apply at signup not on any period after that.
David H. - Chargify resolved this discussion on 21 Jul, 2010 12:38 PM.
Ryan Heath re-opened this discussion on 21 Jul, 2010 12:50 PM
3 Posted by Ryan Heath on 21 Jul, 2010 12:50 PM
David -
Right, I applied the coupon at signup on the hosted payment page. I literally went through the signup process on my app. Do you mean that coupons don't work with monthly subscriptions and only "one-off" purchase like in an online store? I'm just a bit confused as to how to use it for monthly subscriptions.
Thanks!
--
Ryan Heath
Formed Function LLC
http://formedfunction.com
Support Staff 4 Posted by David H. - Chargify on 21 Jul, 2010 01:05 PM
Ryan,
Coupons only apply to the amount at signup, not after signup.
David H. - Chargify resolved this discussion on 21 Jul, 2010 01:05 PM.
Ryan Heath re-opened this discussion on 21 Jul, 2010 04:20 PM
5 Posted by Ryan Heath on 21 Jul, 2010 04:20 PM
Gotcha, so having a free trial takes the away the ability to use coupons. Sorry for the confusion. Thanks.
Ryan Heath resolved this discussion on 21 Jul, 2010 04:20 PM.