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No more trialing status?

Micah

23 Jul, 2010 11:56 AM via web

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I've noticed that as of yesterday, new signups no longer enter the Trialing state. Instead, they jump directly to Active, but it looks like the next charge date is being set correctly.

Is this a bug, or is the Trialing status being deprecated? Or am I doing something wrong? I didn't change anything in the past couple days.

1. Support Staff 2 Posted by Lance W. - Chargify on 23 Jul, 2010 11:39 PM

   

   Hmmm, that may be a bug, because we didn't change anything, and if you didn't change anything, then that does seem odd.

   I'll mark this for the guys to investigate. They'll probably need a little more detail, like the subscription IDs for some that worked and some new ones that didn't.

   Thanks.

   --- Lance

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2. Support Staff 3 Posted by Michael K. - Chargify on 31 Jul, 2010 02:31 PM

   

   Micah, this was a bug, but it was resolved and all of the subscriptions that were in active that should have been in trialing were repaired and placed in trialing.

   Can you confirm please?

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3. 4 Posted by Micah on 31 Jul, 2010 02:36 PM

   

   #resolve

   Yep, they all flipped back to trialing.

   Thanks for the fix.

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4. Support Staff 5 Posted by Lance W. - Chargify on 31 Jul, 2010 05:22 PM

   

   Thanks, guys, I'll go ahead and close this, then.

   --- Lance

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5. Lance W. - Chargify resolved this discussion on 31 Jul, 2010 05:22 PM.

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