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Link to self-service page

Carl Byström

22 Feb, 2010 02:05 PM via web

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How do I link to the self-service page found under "Subscriptions" page in the admin?
This link apparently doesn't require authentication so I suppose it's something intended for my customers to update their credit card details. There's also a receipt link which seem to fill a similar purpose.

How do I retrieve/build these links through the API?
Just as registration I would like receipts and update forms to be handled by Chargify. That would save us time.

I noticed a similar question was asked here before. But in response to that question you responded that "it is not possible to do self-service via the admin application", a statement I find a bit confusing considering the links are available in the admin.
Could you please bring some clarity to this?

1. Support Staff 2 Posted by David H. - Chargify on 22 Feb, 2010 05:13 PM

   

   Carl,

   While we do not a support self-service portal at this time I do understand what you are referring to and will have a developer take a look at this.

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2. Support Staff 3 Posted by Michael K. - Chargify on 01 Mar, 2010 04:05 PM

   

   Hi Carl,
   I understand how helpful it would be to provide the registration and card update links directly to your customers. The self-service page is currently revealed to your customers only during dunning. We've been working on our "self-service" strategy, and will probably have something better for you in the near future. At the very least, we will have a way that you can generate these links programmatically based on information you can get via the API.

   Thanks,
   Michael

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3. 4 Posted by kfrancis on 03 Mar, 2010 08:21 PM

   

   This is also important I think from a security perspective, since I'd like to try and get users to change any information via a hosted page. Also, just like when signing up for products - some sort of return URL would be useful.

   In general, being able to get these links through a call would be great - whether it be the self-service page (complete redirect or in an iframe) or straight API call.

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4. 5 Posted by Carl Byström on 04 Mar, 2010 10:59 AM

   

   Thanks for your answers.

   Also worth noting is having a self-service page for credit cards would also lower the barrier of entry to Chargify. Which is my main concern right now.

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5. Support Staff 6 Posted by Lance W. - Chargify on 09 Mar, 2010 06:25 PM

   

   Hi kfrancis and Carl,

   FYI, we are working on a Chargify-hosted "end-user portal" that will allow such things. It will be hosted by us, so it will be secure and PCI-compliant. It will be more extensive than our current "hosted pages".

   I don't have a firm timeline, but it's a small number of months out, not a large number :-).

   Thanks.

   --- Lance

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6. Support Staff 7 Posted by Lance W. - Chargify on 11 Mar, 2010 02:34 AM

   

   Hi there,

   I'm going to close this ticket for now. Just reply if you want to re-open it.

   Thanks.

   --- Lance

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7. Lance W. - Chargify resolved this discussion on 11 Mar, 2010 02:34 AM.

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