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Receipt email always shows outstanding balance

james

04 Mar, 2010 08:21 PM via web

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So, we have a chargify product in testing mode, and we noticed that the email that goes out always says that there is an outstanding balance.


Dear {{name}}

You were just charged {{product_price}} for {{product_name}}.

{% if balance_in_cents > 0 %} The outstanding amount for your subscription is {{balance}}.
{% endif %}

Cheers,
{{merchant_name}}

Here's what I receive after successful subscription:


Dear James

You were just charged $39.95 for Basic.

The outstanding amount for your subscription is $39.95.

Cheers,
ReadySiteBuild

1. 2 Posted by Christopher Mudiappahpillai on 04 Mar, 2010 09:06 PM

   

   I just had a similar issue, except in my case the "charged {{product_price}}" was showing what the customer will be charged at the end of the trial and the {{balance}} was showing the setup fee the customer was charged at signup.

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2. Support Staff 3 Posted by Lance W. - Chargify on 04 Mar, 2010 09:35 PM

   

   Hey guys,

   I'll have our team look at this. Certainly sounds like a bug.

   Thx.

   --- Lance

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3. Support Staff 4 Posted by Nathan Verni on 08 Mar, 2010 04:37 PM

   

   James and Christopher,

   Thanks for identifying this issue. We just deployed a fix to take care of it. Let us know if anything else comes up.

   Nathan

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4. 5 Posted by james on 08 Mar, 2010 04:40 PM

   

   Great, thanks!

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5. 6 Posted by Christopher Mudiappahpillai on 08 Mar, 2010 06:23 PM

   

   Thanks Nathan.

   Something's changed, but I don't think it's perfect yet.

   Here's the text of the new receipt e-mail using the default template:

   > Dear D
   >
   > You were just charged $375.00 for FCVTV 1-Year Bronze Package.
   >
   >
   > Cheers,
   >
   > The Woople Team

   I'm also attaching the receipt of the order, which is a subscription that is supposed to charge the customer the above-mentioned $375.00 at the end of a 7-day trial. The $850.00 is an upfront setup fee.

   Cheers,

   Chris

   • Safari.png 48.2 KB

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6. Support Staff 7 Posted by Nathan Verni on 08 Mar, 2010 06:51 PM

   

   Chris,

   Thanks for the feedback. Looks like the issue you are experiencing is a separate issue. I'll look into it.

   Nathan

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7. 8 Posted by Christopher Mudiappahpillai on 09 Mar, 2010 02:19 PM

   

   Thanks Nathan, it's appreciated.

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8. Support Staff 9 Posted by Lance W. - Chargify on 10 Mar, 2010 06:51 PM

   

   Hi Chris,

   Just wanted to update you...

   I know Nathan solved a bug yesterday that was very similar to this, if not the bug.

   Nathan is out today but will be back tomorrow to resume this thread.

   Thanks.

   --- Lance

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9. 10 Posted by Christopher Mudiappahpillai on 10 Mar, 2010 07:07 PM

   

   Thanks Lance.

   I'll give it a test.

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10. Support Staff 11 Posted by Lance W. - Chargify on 11 Mar, 2010 02:58 AM

    

    Cool.

    --- Lance

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11. 12 Posted by Christopher Mudiappahpillai on 12 Mar, 2010 03:15 PM

    

    Hey Guys,

    Did a few test transactions... Seems to be working as advertised.

    Thanks!

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12. Support Staff 13 Posted by Lance W. - Chargify on 12 Mar, 2010 07:16 PM

    

    Cool, I'm going to close this ticket then. Just let us know if you need anything.

    --- Lance

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13. Lance W. - Chargify resolved this discussion on 12 Mar, 2010 07:16 PM.

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