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Problem Creating a Subscription for a user for a Free Product

Mike Grouchy

10 Mar, 2010 02:43 PM via web

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Hi There,
I am using the api to create customers and subscriptions.

My use case is that we have a Free product and paid products. I want to create subscriptions for users of both our free and paid products so they can easily downgrade and upgrade through products in our product line.

I have been trying to create subscriptions for our free users however I cannot create a subscription for a free product without a credit card(or any subscription at all for that matter) as per your Subscription API documentation.

Is there a way around this for Free Subscriptions, we don't want to have to collect credit cards from customers unless they are using a paid account.

Thanks,
Mike

1. Support Staff 2 Posted by David H. - Chargify on 10 Mar, 2010 03:26 PM

   

   Mike,

   You can create subscriptions to free products with out a credit card if you enable that on the product. Are you getting a failure when trying this via the API?

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2. 3 Posted by Mike Grouchy on 10 Mar, 2010 03:43 PM

   

   Yes, I am getting an error when I do this currently.

   I was posting data to:
   https://mysubdomain.chargify.com/subscriptions.json
   {"subscription": {"customer_id": "1315", "product_handle": "swix_free_"}}

   swix_free_ is the handle for our free product
   The settings for that product are in the attached image.

   The response I get from the serve is a 422 error (Unprocessable Entity). It certainly could be something I am doing wrong so I am interested in hearing any comments or suggestions.

   Thanks,
   Mike

   • _Chargify__SWIX_Inc.___Test___Edit_Product.png 50.6 KB

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3. Support Staff 4 Posted by David H. - Chargify on 10 Mar, 2010 03:46 PM

   

   Mike,

   A developer will take a look at this

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4. 5 Posted by Mike Grouchy on 10 Mar, 2010 03:52 PM

   

   Thanks for your quick response David.

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5. Support Staff 6 Posted by Michael K. - Chargify on 10 Mar, 2010 06:59 PM

   

   Mike, did Chargify send any response to that API call? The response should have a listing of the errors that caused the 422.

   Also, are you sure that 1315 is a valid Chargify ID for the customer for whom you were trying to create the subscription?

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6. 7 Posted by Mike Grouchy on 10 Mar, 2010 07:17 PM

   

   I'm sure it did, but for testing I am using a modified version of
   urlopen(python) which disregards the response on an error.

   I think the id may be valid, but I will try again to verify all the post
   data manually.

   Thanks for the response, you can close this ticket and I will reopen if I
   cannot track down the problem.

   Thanks,
   Mike

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7. Support Staff 8 Posted by Lance W. - Chargify on 11 Mar, 2010 03:17 AM

   

   Okay, Mike, will close ticket. Let us know the outcome, though.

   Thx.

   --- Lance

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8. Lance W. - Chargify resolved this discussion on 11 Mar, 2010 03:17 AM.

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