Authorize.net CIM profile not found
I keep getting this error, even though we have CIM enabled on our authorize.net account.
Could not store this payment profile to Authorize.net CIM because the owning customer does not have a stored profile
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2 Posted by james on 11 Mar, 2010 04:35 PM
Ah, I think I've determined that this is due to authorize.net being in Test mode. Will post back and resolve if that's the case.
3 Posted by james on 11 Mar, 2010 04:42 PM
Well, I took it out of test mode, and I still got this error.
4 Posted by james on 11 Mar, 2010 05:03 PM
Here are the errors I'm getting:
Support Staff 5 Posted by Lance W. - Chargify on 11 Mar, 2010 06:34 PM
James,
This is a new one, at least to me. The overwhelming common prob is that our customer/merchant does not have CIM turned on at all, but you do.
I will mark this ticket for one of our devs to take a look, but it may be a day or two because the one who does most tickets was at a funeral yesterday so has other tickets to get to first.
Let me know if that's going to work or be too much of an inconvenience.
Thanks.
--- Lance
6 Posted by james on 11 Mar, 2010 07:54 PM
Ok, the sooner the better, but of course we understand. I tried to use the chargify payment page as well and got the same errors, so that at least rules out my API implementation being the problem.
We started unchecking 'reject' checkboxes in authorize.net to see if that fixed it, to no avail.
Support Staff 7 Posted by Lance W. - Chargify on 11 Mar, 2010 07:59 PM
Weird. Okay, well, I'll get one of the devs on this toward the top of the list, since this is holding you up.
--- Lance
8 Posted by Brian R. - Chargify on 11 Mar, 2010 08:42 PM
Hi James,
Can you double check that your production credentials (different from test credentials) are entered into Chargify?
Thanks,
Brian
9 Posted by james on 11 Mar, 2010 08:48 PM
Do you mean the API Login ID and Transaction Key? I only see one set of these credentials in Authorize.net.
Support Staff 10 Posted by Michael K. - Chargify on 11 Mar, 2010 09:06 PM
James, the first error (User authentication failed due to invalid authentication values.) is the real one, the others are a fallout from that.
Only Chargify "Live" sites may be used with a live Authorize.Net gateway. In order to use a Chargify "Test" site, you'll need a free Authorize.Net developer's gateway (note that this has nothing to do with their "Test Mode"). Authorize.Net Live vs. Development gateways have entirely different URLs and separate credential stores. More information about this, as well as a link about where to sign up for one, is in this FAQ: http://support.chargify.com/faqs/billing-payment/payment-gateway-re...
11 Posted by james on 11 Mar, 2010 09:22 PM
Great Michael, that sounds like it must be the problem. Thanks!
Support Staff 12 Posted by Lance W. - Chargify on 12 Mar, 2010 12:45 AM
Hey James, looks like this got resolved. I'm going to close the ticket, but just open a new one if you have further questions.
Thanks.
--- Lance
Lance W. - Chargify resolved this discussion on 12 Mar, 2010 12:45 AM.